Troubleshooting Campaigns

Are your campaigns not sending as expected? Please review this article for troubleshooting steps.

If any campaign message was actually sent to a contact, it will show in the Past Actions area when looking at an individual contact's record. This is the first place to check if a campaign message was or wasn't sent, and how it was sent (email or text).

Fast Text Campaigns

If the campaign was sent as a Fast Text Campaign, those are sent and shown differently than normal campaigns - they don't appear in the campaign list when viewing a contact. Because they are sent on a different schedule than the normal campaigns, they are sent as if they were scheduled to be sent in the future through the contact manager, so they will show up under Contact Messages in the menu.

Normal Campaigns

If the campaign wasn't sent as a fast text campaign, here some settings to check.

First, make sure that campaigns are enabled for your account.  In the Contacts menu, click on Settings, then click on General Settings. Scroll down to where it says "Send campaign messages from AttractWell". If that is set to No, then set it to Yes, save, and then remove and then re-add the campaign to the contacts. This will cause it to resend.

If that is set to Yes, check that a message was scheduled to go out and it is past the time of day that it was set to go out.  In the Contacts menu, click Settings, then click Campaigns. Click the name of the campaign that you want to check and look at the day numbers on the messages. Day 0 messages are sent out shortly after adding the campaign to the contact. Day 1 messages are sent the day after the campaign is added to the contact, day 2 is two days after, etc.  Unless the campaign specifies a time for the message, Day 1 and later messages will be sent starting around 5 pm Central.  

Campaign Starts On: ASAP or Specific Date

When setting up a campaign in our system, you have the option to begin sending messages immediately (ASAP) or to schedule them to start on a specific date. This decision significantly influences how the campaign's messages are dispatched and received by your contacts.

Understanding 'Scheduling Blueprint'

As soon as you add a contact to a campaign, the system creates a "scheduling blueprint" for that contact. This blueprint is essentially a snapshot of the campaign settings at the moment of addition, including the start date and message sequence. The blueprint is key to determining the timing and order in which the contact receives messages, based on how the campaign was configured at the time they were added.

Changing Campaign Settings After Addition

If you alter the sending date or any other campaign setting after a contact has been added, these changes will not automatically apply to the existing blueprint. To implement the updated settings for a contact, you must first remove the campaign from their contact card and then reapply it. This process creates a new scheduling blueprint that reflects the changes, ensuring the contact receives messages according to the updated schedule.

Emails or Texts are Sent From Campaigns But Recipients Are Not Receiving Them

Please check this article for email or text delivery tips.