Troubleshooting Campaigns

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Are your campaigns not sending as expected? Please review this article for troubleshooting steps.If any campaign message was actually sent to a contact, it will show in the Past Actions area when looking at an individual contact's record. This is the first place to check if a campaign message was or wasn't sent, and how it was sent (email or text).Fast Text CampaignsIf the campaign was sent as a Fast Text Campaign, those are sent and shown differently than normal campaigns - they don't appear in the campaign list when viewing a contact. Because they are sent on a different schedule than the normal campaigns, they are sent as if they were scheduled to be sent in the future through the contact manager, so they will show up under Contact Messages in the menu.Normal CampaignsIf the campaign wasn't sent as a fast text campaign, here some settings to check.First, make sure that campaigns are enabled for your account.  In the Contacts menu, click on Settings, then click on General Settings. Scroll down to where it says "Send campaign messages from AttractWell". If that is set to No, then set it to Yes, save, and then remove and then re-add the campaign to the contacts. This will cause it to resend.If that is set to Yes, check that a message was scheduled to go out and it is past the time of day that it was set to go out.  In the Contacts menu, click Settings, then click Campaigns. Click the name of the campaign that you want to check and look at the day numbers on the messages. Day 0 messages are sent out shortly after adding the campaign to the contact. Day 1 messages are sent the day after the campaign is added to the contact, day 2 is two days after, etc.  Unless the campaign specifies a time for the message, Day 1 and later messages will be sent starting around 5 pm Central.  Campaign Starts On: ASAP or Specific DateIf a campaign is set up to be sent on a specific date, campaigns are handled differently than if they're set up to send ASAP. Other than day 0 messages, which are sent out right after the campaign is added, if a contact is added to the campaign after the start date, any messages that have already been sent will not be resent to this contact.If you change days or the starting date in the campaign after the campaign has been added to the contact, the system will not go back and resend them.Emails or Texts are Sent From Campaigns But Recipients Are Not Receiving ThemPlease check this article for email or text delivery tips.